Recent Posts

• New from Polycom!

  Early last week, Polycom made several product announcements surrounding the RealPresence platform enhancements that include the industry’s first open standards-based SVC (Scalable Video Coding). The newly announced CloudAXIS Suite lets customers extend enterprise-grade video collaboration to users of Skype, Facebook, Google Talk and business video applications via a browser, for B2B and B2C video conferencing [...]

• Superior Call Management with Wireless Flexibility

  Gone are the days of being chained to your desk by a telephone cord. With Plantronics’ Savi 700 series, users are able to not only roam free from their desk without losing a call, but they can also switch between their telephone, PC and mobile device with a simple click of a button. Plantronics has [...]

• Industry Report – Forrester Wave: Room-Based Videoconferencing

  The Forrester Wave report released earlier this week provides outsiders with a perspective of not only where the industry currently stands, but it also shares with us all where businesses can expect videoconferencing to go in the future. Forrester’s evaluated a group of videoconferencing solution vendors on 39 different criteria to develop a scale of [...]

• Cloud Computing

  Jeff Holton, Vice President of Technology In an earlier blog post, we discussed the freedom that Cisco Jabber brings to employees in terms of collaboration and communication tools. Cisco’s CloudVerse provides a similar service giving employees the freedom to access their network from anywhere, at any time.  A cloud is a growing trend in IT [...]

• Collaborate Anywhere, on Any Device

  Jeff Holton, Vice President of Technology Gone are the days of hunting down a colleague in the office for a quick question. Say goodbye to phone tag and dozens of email exchanges. It’s now time to collaborate with your colleagues at your convenience.  Cisco Jabber transforms workplace communications with tools such as presence, IM, voice [...]

• A Switch to Home Agents

  Laurie Dack, UC and Voice Sales Specialist Contact centers are no longer defined by their physical location. Representatives in contact centers are no longer tied to their desk with corded phones and headsets, but instead it’s now possible to have contact center agents work remotely from their home offices. The potential of adding home agents [...]

• Around the Clock Service and Support

  As part of the evolving working world, we are all jumping on more audio and video calls than ever before. The days of the lunch meetings and one-on-ones are nearly non-existent. While much of the video and audio equipment we use is very intuitive and user-friendly, it is still necessary to maintain and update the [...]

• BYOD. The party has started.

  Laurie Dack, UC and Voice Sales Specialist As consumers living in an ever-evolving world, we expect access to information nearly every waking moment of our day. Many of us carry a cell phone, laptop and tablet to and from work each day. Some of us may even have another cell phone and computer at home. [...]

• Upgrade Your Workplace to be a Comfortable Environment for All

  Laurie Dack, UC and Voice Sales Specialist Many of us take for granted our visual and auditory cues from our environment, but for those with visual, hearing or speech impairments, it is not always easy to pick up the phone and exchange information with others. According to the US Census Bureau, 7.8 million people have [...]

• Communications Trends for 2012

   Laurie Dack, UC and Voice Sales Specialist This past year we have seen outstanding growth and development with communications in the workplace, and as we kick off 2012, we can only expect the trends to continue. In my opinion, here are some of the key trends to watch this year: Continuous connectivity in the workplace. [...]