This past year we have seen outstanding growth and development with communications in the workplace, and as we kick off 2012, we can only expect the trends to continue. In my opinion, here are some of the key trends to watch this year:
Continuous connectivity in the workplace. Employees want the freedom of mobility to work from home and beyond while also having full access to voice, e-mail, and corporate servers.
Evolution of contact centers. Take advantage of available technology and discover how you can raise your contact center ROI to control costs and delight customers with quicker responses utilizing less costly email, chat and text communications. As we discussed here , end-users are now responding through social media avenues. Avaya’s Social Media Manager is a strategic tool companies are using to sift through information posted about their particular brand.
SIP. While SIP has been a growing trend for several years, companies need to protect their voice networks with a Session Border Controller. Adding a SIP Trunking trial to your 2012 initiatives is a great way to learn the benefits of the robust and affordable trunking options available.
Managed Services. Let SKC help your company keep your Avaya firmware updated, support downloads current and investigate and clear minor and major alarms. We can also assist by managing the day-to-day maintenance issues while you and your team can focus on the future.
Want to read more about what’s in store for 2012? This whitepaper digs deeper into their topics – and more.